FAQ

Frequently asked questions

Shipping policies

All orders are shipped via Canada Post from our little studio in Vancouver, BC. We'll email you tracking info once we've shipped, so if you haven't heard anything we're still working on it.

Patches are usually dropped into the mail the same day you order, shipped as standard lettermail.

I have a trip coming up soon... will my bag make it in time?

Probably! Let us know what you have planned and we'll do our best to make it happen.

Which fabric should I choose?

For around town, great durability, and a classic aesthetic, waxed canvas is really nice. For something a bit more rugged that'll hold up better in wet climates, 1000D nylon is great. For ultralight and a more waterproof technical look go with the X-Pac.

Are your bags waterproof?

X-Pac is a waterproof fabric and Cordura and waxed canvas are both considered water-resistant. This means that both Cordura and canvas will eventually wet out over time or given enough rain. X-Pac itself is a technical laminated fabric and its waterproofing should last the lifetime of the product, but we don't factory tape the seams so its possible water will wick in if you're caught in an extended downpour. You can always try sealing the seams yourself with Seam Grip or simply make sure to carry your valuables in a little ziplock bag for added protection.

How do I take care of my bag?

Our bags are rugged and can take a fair amount of abuse. But to help extend its life, make sure it is thoroughly dry before putting it away (but also keep it away from an exposed heat source). After a while you may wish to re-wax the canvas, in which case Otter Wax is nice.

Can I wash my bags?

If it's fully caked in mud you can take it outside and hose it off. If it just needs spot cleaning then warm water and a damp rag should suffice. Either way make sure it has fully air dried afterwards. Please don't use harsh detergents or soaps as they may damage the waxes and waterproof coatings, and pls pls pls do not put it in the washing machine or dryer.

Do you do custom orders?

Maybe! Depends on how busy we are and what you have in mind. Feel free to drop us an email with your ideas and we can start from there.

Where are your bags made?

All our bags and patches were designed and manufactured right here in our little studio in Vancouver, BC. Even the t-shirt was screen printed only a few blocks away.

Can I visit your studio?

Mmmno. We call it a studio but it's actually just our (very messy) living room.

Carbon footprint & giving back

We donate 5% of every sale to local and national organizations working to preserve our parks, our wild spaces, and our environment. We also offset carbon emissions of shipping through the Gold Standard, which helps create sustainable development benefits for communities around the world.

Warranty & Repairs

To the best of our ability we will repair your bag for the duration of its lifetime at no cost to you. We just ask that you pay for shipping & handling.

In addition, Field & Forest bags come with a 1 year warranty against manufacturer defects, in which case we will either repair or replace the bag at our discretion and reimburse the cost of shipping. This does not cover damage caused by normal wear and tear, accident, lost or stolen items, or improper care.

Returns & Exchanges

We're proud of our bags and hope you will be too. If for whatever reason you are unhappy with your purchase please let us know.

Non-custom items can be returned for a refund within 30 days if it is unused and in the same condition that you received it. Custom orders are not eligible for returns, refunds, or exchanges due to the investment of time and materials. Please take this into consideration when placing an order for any custom products. If you are shipping an item worth over $75 please consider using a trackable shipping service or purchasing shipping insurance, as we can't guarantee that we will receive your returned item. Please contact us before returning an item.